What should I do if I have Strict IP Restrictions?

This article contains a summary of how you can ensure Arovy syncs properly with Salesforce even if you have strict IP Restrictions. 

Overview

In some cases, the sync between Arovy and Salesforce will fail due to IP restrictions in Salesforce. The sync fails because the refresh token that Arovy sends during sync is revoked because the IP address is not in a trusted range. This can also be compounded with the fact that Arovy's IP address comes from a wide range of addresses and not one single IP address because Arovy is set up on AWS. 

The way to continue to enforce the IP restrictions but enable the sync with Arovy and Salesforce is to update the Arovy connected app in Salesforce and relax the IP Restrictions for the refresh tokens only. 

Steps

1. Ensure you have linked your Salesforce org to Arovy and initiated the first sync. 

2. Next, in Salesforce navigate to the Arovy connected App. Go to Setup | Manage Connected Apps | Arovy

   

3. Next, click on Edit Policies 

4. Then, change the IP Relaxation to Enforce IP restrictions, but relax for refresh tokens then save.